Legal
Privacy Policy
SpiderVPN collects only the information needed to operate customer accounts, payment handoff, support, and service quality workflows.
Account information
Account details such as name, email address, payment status, and support correspondence are used to administer subscriptions, respond to customer requests, and maintain billing records.
VPN activity
The existing public policy states that browsing history, traffic destination, data content, DNS queries, source IP addresses, outgoing VPN IP addresses, connection timestamps, and session durations are not retained as customer activity logs.
Payments and support
Payment providers may process billing details under their own policies. Support conversations and feedback are retained so the team can respond to account, technical, and service questions.