Legal
Refund Policy
This page summarizes the refund terms currently published in SpiderVPN's Terms of Service and is provided for reference. The full Terms of Service remain authoritative.
30-day guarantee for eligible new customers
The current public terms include a 30-day money back guarantee for eligible new customers who cancel within thirty days of the initial purchase. Dedicated IP services and other excluded items remain outside that guarantee.
Renewals are excluded
Subscription renewals are not refunded after a renewal payment has been processed. Customers should review and cancel subscriptions before the renewal date if they do not want the service to continue.
Cancellation path
SpiderVPN subscriptions continue until cancelled by the customer. Cancellation and refund requests should be made through your SpiderVPN account or the support desk before the next renewal date.
Provider-specific refunds
Payment providers may require their own refund handling. Crypto refunds can depend on the settlement asset and exchange-rate rules described in the current public terms.